Software Engineer

Tech team in Trondheim, Norway

About the Role

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What You'll Do

  • Be the internal voice of customer for continuously improving customer experience
  • Develop and manage project scope, schedules, management and timelines
  • Drive analysis on projects/experiments and use that to inform important strategic decisions improving the support experience for our users
  • Work closely with your manager to develop new processes and content that reflects strategic changes, product updates and support policies to any given line of business
  • Coordinate with other members of the Global Community Operations Team to measure the impact and efficiency of new products and business processes around the world
  • Develop analytical frameworks to support the company with new markets and products
    Identify operational weaknesses and help improve or innovate new processes
  • Build, maintain, and communicate detailed reporting models to track and communicate performance metrics as they relate to your customer experience vertical

What You'll Need

  • Be the internal voice of customer for continuously improving customer experience
  • Develop and manage project scope, schedules, management and timelines
  • Drive analysis on projects/experiments and use that to inform important strategic decisions improving the support experience for our users
  • Work closely with your manager to develop new processes and content that reflects strategic changes, product updates and support policies to any given line of business
  • Coordinate with other members of the Global Community Operations Team to measure the impact and efficiency of new products and business processes around the world
  • Develop analytical frameworks to support the company with new markets and products
    Identify operational weaknesses and help improve or innovate new processes
  • Build, maintain, and communicate detailed reporting models to track and communicate performance metrics as they relate to your customer experience vertical

About the Team

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